Here is some helpful information about shopping with us: 

1. What methods of payment do you accept?

We accept payment by Visa, Mastercard, Laser, Solo, Switch & Maestro, Paypal

 

2. How do I know if ordering online is secure?

All of our online payments are processed securely through sagepay.

We do not hold sensitive payment details on this website in any form, and any data of this nature is securely encrypted to prevent malicious interception. This is an Internet-wide standard security process is known as SSL (Secure Sockets Layer). 

You can tell when you are on a secure page because the URL in the address bar changes from being http:// to https://. You will also see a padlock symbol or an unbroken key in the bottom bar of your browser. With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

 

3. How much is postage? 

We do our best to keep postage to a minimum. You will see the postage calculated in your shopping basket.

Ireland

Small Items - €4.50

Medium Items/Courier Small Items - €10

International

Small Items - €6.50

Standard International - €20

Heavy International - €45

Delivery is available anywhere within Europe, please get in touch for the best rate.

 

4. Can I place an order over the phone?

We will accept phone orders and they can be placed by calling our main store on 00353 1 4526170.

In the vast majority of situations, ordering online is actually more secure, however should you have any questions please get in touch on 01 4526170 and we may be able to facilitate you.

 

5. What happens after I place my order?

1. We receive your order in our office immediately thanks to the speedy internet. 

2. We firstly check our warehouse to see if we have your items there and get your items delivered back to our warehouse by our CCM RACING courier. 

3. Back in the warehouse we carefully pack your order ready to send. 

4. Then our courier comes and picks up your order and delivers it to your door... its as easy as that!

5. Will you let me know when my order is sent?

Yes! We will email you on the day your order is despatched to let you know it’s on its way.

 

7. How long will my order take to get to me?

CCM will dispatch your purchase within 2 - 5 working days. You will be sent an e-mail notification of dispatch. If for any reason we have a delay in being able to dispatch your items we will contact you by e-mail or phone. If you require delivery sooner then please contact Website enquiries on 01 4526170 or  INFO@CCMRACING.COM . We may be able to provide a faster service for you for a small additional charge.

 

8. What if I’m not home when the courier tries and delivers my order?

If no-one is home to sign for your order you will be left a calling card and the goods will be returned to the local depot. As per the instructions on your calling card you will need to contact your local depot to

arrange re-delivery or collection. You can also have your order delivered to your work address to ensure someone is there to collect your order.

9. Can you ship my order to my work address?

Of course! We can ship anywhere worldwide.

 

10. What happens if part of my order is out of stock?

We will refund you for the out-of-stock items and send you the items we have in stock. We will contact you via email or phone to notify you of this.

 

11. What hours can I call you if I have a question?

Our office hours are:

10am – 6pm Monday & Tuesday, Thursday10am - 8pm, Friday 10am - 6pm and

Saturday 10am - 5.00pm

Please call us on 01 4526170.

 

12. What is your returns policy?

We hope you are pleased with your on-line purchase, but if for some reason you need to return an item this must be done within 21 days. It must be in.

We take great care over this site, and endeavour to maintain up to the minute information across the whole system, however from time to time, due to human error, mistakes may occur. Should this happen we will try to resolve the matter as soon as possible. The site and all associated and incorporated content is provided "as is", with no explicit or implicit declaration of factual accuracy. 

Any items which are returned must be received back at our mail order department new and unused, with original packaging & labels attached in a re-saleable condition. 

Please contact Website admin at info@ccmracing.com or 01 4526170 for a returns authorisation code and returns address. If you are returning a faulty item carriage will be refunded, Web admin will advise on how the refund of carriage will be made. (Your authorisation code and order number must be shown on the outside of your returned package) 

We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. 

Please note that if you require goods to be sent out in exchange, we do make a further carriage charge.

Still got a question? Please give us a call on  01-4526170 or email us at  info@ccmracing.com and we will gladly answer your question.